FREE SHIPPING in Europe for orders above 299DKK | Rest of the world above 999DKK

CUSTOMER SERVICE

In need of assistance?

In that case you can find answers to some of our frequently asked questions on this page.

When can I expect to receive my order?

Products in stock will be shipped within 1-2 business days (Mon-Fri). You can see the specific warehouse status in the description of the product in question.

IF YOU LIVE IN DENMARK

You should receive your order within 1-4 business days.

IF YOU LIVE ELSEWHERE

You should receive your order within 2-5 business days.

Which countries do you ship to?

We proudly ship to anywhere in the world.

How much does shipping cost?

IF YOU LIVE IN DENMARK
Free shipping on orders above 299DKK
33DKK on orders below 299DKK

IF YOU LIVE IN EUROPE
Free shipping on orders above 299DKK
59DKK on orders below 299DKK

IF YOU LIVE ELSEWHERE
Free shipping on orders above 999DKK
99DKK on orders below 999DKK

How do I return an item?

If you regret a purchase you can return any unwanted items to us within 30 days of receiving the item and we will refund your money. If you choose to return an item it is important that it is returned to us in unused and resellable condition, this is why you should ensure that you wrap up the return package in a safe and secure way. We recommend using the same or similar packaging that you received the item in. Please enclose a note including your name and order number so we can identify you and issue your refund.

Please send your return to the following address:

Kongstad Studio
C/O Novictus
Kalkgravsvej 10
4000 Roskilde
Denmark

When you return an item you should know that you are responsible for the item until it reaches us. For this reason we recommend that you ship the item with a track and trace number and insured - just in case something unexpected happens during transit.

The cost of shipping the returned item is paid by you, the customer, and will not be compensated by Kongstad Studio.

Which payment methods do you accept?

We accept payment via credit cards issued by or in collaboration with Visa, Mastercard and American Express.

Do you still have any unanswered questions?

Then we kindly ask that you shoot us an e-mail at help@kongstadstudio.com - we will do everything we can to get back to you within one business day, if we unexpectedly take longer to reply, please remind us and we will get right at it.