Terms and Conditions

The following terms and conditions are valid between you and Kongstad Studio contained herein on this webpage (henceforth: Kongstad Studio may be referred to as “us” and “we”).  These Terms apply in full force and effect to your use of this website and by using this website, you accept all terms and conditions contained herein in full.


This website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.


Placing order

Your purchase of any of the products offered on the Website (“Products”) is subject to these Terms and Conditions and by placing an order for any Product, you confirm that you have read these Terms and Conditions and agree to be bound by them. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of Products may be lost. In such case, you will be required to re-enter your selection of Products to the shopping bag.


Order confirmation

After submitting your order, we will send you an order confirmation e-mail acknowledging your order and including your order number, details of the Product or Products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Proceed to payment" button, you enter into an obligation to pay for the Product(s).


Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The contract between you and us in relation to the Product(s) ordered (“Contract”) will only be formed when we send you the shipping confirmation email. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract. Please note that the Contract will only relate to the Product(s) which have been confirmed in the shipping confirmation email. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate shipping confirmation email. Please note that Kongstad Studio does not guarantee that all Products presented on the Website are in stock or are available for purchase at the time of your order. If a Product is unavailable, we will contact you shortly, by phone or by e-mail.



The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and Kongstad Studio is not bound by the price until Kongstad Studio has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Kongstad Studio always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. The refund is made using the same payment method you used at the purchase. Please also note that Kongstad Studio may cancel the order even if it has been accepted by Kongstad Studio under the condition that you realise or should have realised that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.


Personalised items

Personalised products cannot be returned or refunded. Once the order has been sent by the customer and confirmed by Kongstad Studio, the customer will be informed via an order confirmation email. Once the order is processed and accepted, the customer will receive a shipping confirmation email. Personalised items may be delivered in a time slot indicated on the site which may be longer than regular delivery slots. Because of the clearly personalised nature of personalised products and the fact that they are produced specifically for the customer, they cannot be returned, refunded or exchanged. Similar, the customer does not have the right to cancel the order.


Shipping methods

Read more about our shipping here. 


Cancellation rights

Read more about our return policy here.


Defective products

If you receive defective products, please notify us immediately. According to the Civil Act you are entitled to complain about defective products within one year. However, you must always notify Kongstad Studio within a reasonable time after you have detected that the products are defective. If Kongstad Studio consider the products to be defective we will make a full refund including shipping costs.



Copyright in the documents provided in this site (including, without limitation, the trademarks of Kongstad Studio, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Kongstad Studio and its affiliates. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from us. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.


Press inquiries

For press inquiries or collaborations, please view our contact pages or email us at ck@kongstadstudio.com


Privacy policy

Please find the separate Privacy Policy in footer.



We cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Kongstad Studio may, at any time, amend the content of the site. Although we strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are provided by third party operators. In situations where Kongstad Studio acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. We cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Kongstad Studio cannot guarantee problem-free, uninterrupted, and secure access to the site.


External links

The Website may contain links to other websites beyond our reach. We assume no liability for content or privacy practices of such sites.



Please submit any questions you have about these terms or an order you have placed or ordering in general, or any complaint or concern in relation to any product ordered by email to help@kongstadstudio.com

The latest update of the Terms and Conditions was made in January, 2018.